A leading manufacturer, supplier, and exporter of industrial fabrics, this company has been a key player in the industry for over fifteen years. Known for its customer-centric approach and innovative technologies, they focus on delivering tailored, efficient, and forward-thinking fabric solutions.
In the ever-evolving consumer market, the company faced challenges that necessitated a change in management style and an enhancement in employee performance. The CEO's involvement in day-to-day decision-making left little room for business development.
Sales were dwindling, and the company lagged behind competitors, resulting in declining profits despite multiple efforts to address the issues.
To revitalize their market standing, the client sought PBS support to streamline operations, boost employee satisfaction, and enhance business efficiency.
PBS introduced a performance measurement system based on Key Performance Index and Key Result Areas, allowing individual employee performance to be tracked and evaluated systematically. Extensive analysis of internal documents and primary research across business units provided comprehensive insights into market performance, economics, competitiveness, and future prospects.
A robust HR system was implemented to expedite employee recruitment and evaluation processes. Additionally, a structured billing cycle was introduced for the sales team to enhance cash flow management.
The company not only recovered lost sales but also more than doubled their net profit margin by implementing PBS's go-to-market approach. The net profit margin surged from 5% to 12% within three years.
The methodical approach to hiring and periodic performance reviews empowered the organization to maintain momentum. A tailored framework enhanced employee productivity and satisfaction, leading to improved operational efficiency.
In summary, with PBS's strategic support, the company successfully revitalized their business, achieving remarkable profit growth and employee satisfaction through systematic performance tracking and optimized operations.
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